Open to opportunities

banzi ndwandwe

@banzindwandwe

Operations and contract management professional with 8+ years delivering compliant multi-client service delivery and payroll governance in Gauteng.

South Africa

Message

What I'm looking for

I’m seeking a senior management role where operational rigour, governance, and service delivery performance genuinely matter—translating operational data into corrective action and accountable delivery across complex client contracts.

I’m an operations and contract management professional with 8+ years’ experience delivering multi-client service contracts across FMCG, logistics, and outsourced workforce environments. I lead with operational rigour and strong governance—driving SLA compliance, payroll integrity, industrial relations execution, and credible stakeholder reporting across concurrent client accounts.

In my current role as an Operations Supervisor across multi-client contracts, I maintain SLA compliance across four FMCG client accounts by redeploying resources to absorb peak volume pressures. I produce and present Monthly Business Reviews that convert error trends and volume data into corrective action plans that create accountability across the operation.

I’ve delivered measurable improvements, including an 82% reduction in dispatch errors on the Victron account and a 42% reduction on Mann+Hummel within a single reporting period. I also manage full dispute resolution cycles, resolving the majority of valid cases within 3 days using an internally developed performance tracker.

Earlier, as a Client Success Supervisor, I maintained 98% payroll accuracy across 600+ monthly timesheets and improved operational accuracy by 20–25% through structured training, SOPs, and corrective action frameworks. I also manage the full IR cycle, ensure CCMA and bargaining council alignment, and keep contracts resilient through documentation compliance and disciplined, data-backed workforce governance.

Experience

Work history, roles, and key accomplishments

Current

Operations Supervisor

Current

FunxionO (Adcorp Group)

Nov 2022 - Present (3 years 6 months)

Maintained SLA compliance across four FMCG client accounts while dynamically redeploying resources to handle peak volume without sustained service failure. Delivered an 82% dispatch error reduction on the Victron account and a 42% reduction on Mann+Hummel through root-cause analysis and corrective action, while managing IR and CCMA compliance.

SLA Root Cause Analysis Workforce Planning Industrial Relations (CCMA)

Client Success Supervisor

BLU (Adcorp Workforce Solutions)

Oct 2018 - Nov 2022 (4 years 1 month)

Managed day-to-day workforce and contract operations for a major logistics client, maintaining 98% payroll accuracy across 600+ monthly timesheets and resolving discrepancies within 24 hours. Reduced operational errors by 20–25% using structured training, SOPs, and corrective action, while leading the IR cycle and achieving above 90% compliance on employee file audits.

Workforce Management Payroll Compliance Timesheets Contract Retention Reporting

Contract Supervisor

FunxionO (Adcorp Group)

Sep 2016 - Oct 2018 (2 years 1 month)

Led multi-client warehouse operations, including managing up to 25 team members and reducing picking and dispatch errors through hands-on process improvement and accountability frameworks. Introduced KPI tracking and data-driven reporting to link inventory picking insights to floor-level error reduction, supporting client performance visibility and documentation compliance.

Warehouse operations KPI Tracking Process Improvement Team Leadership Inventory Picking Reports Data Driven Corrective Action Workflow Optimization

Junior Area Manager

GP Retail Operations

Apr 2014 - Mar 2015 (11 months)

Coordinated supplementary workforce operations across up to 10 Woolworths stores, managing performance, client compliance, and daily field execution for an average of 50 employees. Recruited, trained, and managed merchandising and cleaning staff while monitoring contract KPIs to support consistent service delivery across sites.

Team Leadership Recruitment Compliance Management Merchandising Operations Performance Management