banzi ndwandwe

Maintained SLA compliance across four FMCG client accounts while dynamically redeploying resources to handle peak volume without sustained service failure. Delivered an 82% dispatch error reduction on the Victron account and a 42% reduction on Mann+Hummel through root-cause analysis and corrective action, while managing IR and CCMA compliance.

Managed day-to-day workforce and contract operations for a major logistics client, maintaining 98% payroll accuracy across 600+ monthly timesheets and resolving discrepancies within 24 hours. Reduced operational errors by 20–25% using structured training, SOPs, and corrective action, while leading the IR cycle and achieving above 90% compliance on employee file audits.

Led multi-client warehouse operations, including managing up to 25 team members and reducing picking and dispatch errors through hands-on process improvement and accountability frameworks. Introduced KPI tracking and data-driven reporting to link inventory picking insights to floor-level error reduction, supporting client performance visibility and documentation compliance.

Coordinated supplementary workforce operations across up to 10 Woolworths stores, managing performance, client compliance, and daily field execution for an average of 50 employees. Recruited, trained, and managed merchandising and cleaning staff while monitoring contract KPIs to support consistent service delivery across sites.

BCom Honours in Operations & Quality Management (NQF 8) from Production Management Institute of SA (PMISA).

FET Certificate in Project Management (SETA-accredited) (NQF 4) via Services SETA.

Bachelor of Technology (BTech) in Operations Management (NQF 7) from the University of Johannesburg.

National Diploma in Management (NQF 6) from the University of Johannesburg.