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Nicholas Fisher

@nicholasfisher

Fraud Specialist at Square investigating suspicious payment activity and account takeover risks to help protect customers.

United States

Message

At Square, I investigate suspicious account activity, payment anomalies, and account takeover risks. I research account activity, review payment data, and document case outcomes while managing 50+ fraud alerts daily.

As a Medical Logistics Specialist in the United States Army, I coordinate medical supply operations and maintain accountability for inventory valued at more than $2 million. I’ve also supported prospective students at Liberty University and managed customer-facing community feedback at Square.

Experience

Work history, roles, and key accomplishments

Current

Fraud Specialist

Current

Square

Jul 2022 - Present (4 years 4 months)

Respond to fraud-related account issues and escalations by researching account activity and documenting outcomes. Investigate suspicious activity and collaborate with internal teams to resolve complex fraud cases.

Fraud Investigation Account Research CRM documentation ServiceNow Workday Microsoft Office De escalation Compliance Awareness Cross Functional Collaboration Data Analysis

Current

Medical Logistics Specialist

Current

United States Army

Oct 2016 - Present (10 years 1 month)

Coordinate daily logistics operations including requisition, receipt, storage, inventory control, and distribution of medical supplies. Maintain accountability for inventory valued at over $2 million and train soldiers on accuracy standards.

Logistics Inventory Control Supply Chain Management Compliance Training Team Leadership Communication Skills

Social Media Manager

Square

Jul 2022 - May 2023 (10 months)

Managed customer-facing community feedback, escalated support issues, and coordinated with product and support teams to improve customer experience.

Social Media Management Customer Feedback Escalation Management Cross functional Coordination

New Enrollment Specialist

Liberty University

Apr 2020 - Jul 2022 (2 years 3 months)

Delivered high-volume phone, email, text, and video support to prospective graduate students. Documented interactions in CRM systems and served as a liaison between students and university departments.