I'm currently investigating suspicious loan applications and account activity at SoFi Bank, identifying fraud patterns, documenting findings, escalating high-risk cases, and supporting compliance and loss prevention.
Previously at Navy Federal Credit Union, I conducted first-, second-, and third-party digital fraud investigations, transaction analysis, behavioral reviews, and detailed case documentation. Across more than nine years in financial services and healthcare operations, I've focused on fraud detection, transaction monitoring, account analysis, and regulatory compliance.
At Abax Health, I led remote onboarding and training, conducted compliance audits and quality reviews, and improved workflows while partnering with billing and coding teams.
I've also managed patient intake, eligibility verification, insurance coordination, claim resolution, and staff training at St. Vincent's HealthCare, building a practical foundation in high-volume operations, documentation compliance, and process improvement.
