Mohamedzaid Contractor

Delivered Level 2 support for HP Aruba switches and 50+ desktop endpoints, cutting incident resolution time by ~20% through structured escalation workflows. Implemented secure system configurations and performed cybersecurity checks during OS deployments.

Provided desktop support and IT infrastructure services.

Integrated industrial bakery equipment with the local IT network, enabling real-time monitoring of production devices. Established secure device-to-backend connection protocols and deployed antivirus protections across all operational PCs.

Integrated bakery equipment with local IT infrastructure and provided technical consultation for automation and control systems. Supported POS system implementation and wireless connectivity.

Integrated bakery equipment (ovens, dough mixers) with local IT infrastructure. Provided technical consultation for automation and control systems. Supported POS system implementation and wireless connectivity.

Led Level 2 IT support across network, CCTV, hardware, and vendor systems for a campus of 1,000+ users. Acted as Single Point of Contact for IT escalations and participated in risk assessments for network vulnerabilities.

Led L2 support for 100+ workstations, networking, and surveillance systems. Acted as SPOC for external IT vendors and managed IT asset inventory.

Led L2 support for 100+ workstations, networking, and surveillance systems. Acted as SPOC for all external IT vendors and AMC providers. Managed IT asset inventory and escalated unresolved issues to OEMs.

Delivered L2 support for desktops, printers, and switch configuration. Diagnosed and resolved issues on HP Aruba hardware and network peripherals. Provided support for Active Directory and network drive access.

Provided L2 support for HP Aruba switches, 80+ desktops, and network endpoints across production and office environments. Authored and maintained SOPs for secure hardware configuration and user access rights.

Managed server hardware installation, troubleshooting, and performance optimization for GNFC's enterprise infrastructure. Installed SAP ERP and applied OS-level hardening procedures prior to deployment.

Supported SAP server environment: OS-level troubleshooting, patching, and updates. Installed and configured servers, RAID arrays, and backup solutions. Ensured high availability through preventive maintenance and monitoring tools.

Supported SAP server environment with OS-level troubleshooting, patching, and updates. Installed and configured servers, RAID arrays, and backup solutions.

Supported server and network infrastructure for enterprise client; participated in quarterly system audits ensuring compliance with IT policies.

Maintained server performance for 4+ years across scheduled and reactive maintenance cycles, applying security patches per release schedule. Assisted with backup procedures and endpoint security across multi-server environments.

Designed and delivered networking and hardware support solutions for 20+ small business clients across Ankleshwar.

Executed LAN setups, cable management, and network troubleshooting. Delivered desktop/laptop repairs, virus removal, and Windows installations.

Executed LAN setups, cable management, and network troubleshooting. Delivered desktop/laptop repairs, virus removal, and Windows installations.

Managed 35 networked PCs and handled routine troubleshooting. Supported compliance requirements and internal IT audits.

Managed 35 networked PCs and handled routine troubleshooting. Supported compliance requirements and internal IT audits.

Managed 35+ workstations and maintained network connectivity for a pharmaceutical production facility with zero unplanned downtime. Handled backup management, antivirus administration, and internal IT audits ensuring regulatory compliance.

Provided desktop and networking support to small business clients, building foundational troubleshooting and client-servicing skills.

Gained foundational experience in IT hardware and networking field support.

Gained foundational experience in IT hardware and networking field support.

Grade: 50.83%

Completed Higher Secondary Certificate (H.S.C.) from Gujarat Secondary Education Board, Gandhinagar in 2001.

Grade: 59%

Completed Secondary School Certificate (S.S.C.) from Gujarat Secondary Education Board, Gandhinagar in 1999.