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Kapil User

@kapiluser3

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Network Specialist at Call-Tek supporting network operations for a US client with WatchGuard and Cisco equipment.

India

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What I'm looking for

I’m looking for a challenging work environment that offers opportunities for learning and growth, along with security and professional growth.

At Call-Tek, I work as a Network Specialist supporting a US client in a 24/7 shift. I resolve day-to-day issues based on severity and use network monitoring and ticketing tools.

Previously, at Guest-Tek, I provided technical assistance to hotels across NA, EMEA, and APAC. At MSR IT Solution, I handled IT work for five hotels, supported room automation, and trained new employees.

Experience

Work history, roles, and key accomplishments

Current

Network Specialist

Current

Call-Tek

Oct 2024 - Present (2 years)

Working in 24/7 shift with US client, providing day-to-day issue resolution and support by focusing on issue severity. Using NOC tools like BAP, Sales Force, Elevate, Zoom, and Microsoft Teams.

BAP Salesforce Elevate Zoom Microsoft Teams WatchGuard Firewall Pfsense FW Cisco Ruckus Extreme Cambium Aruba Meraki Aruba Central SD WAN

GNOC Specialist

Guest-Tek

Jun 2023 - Oct 2024 (1 year 4 months)

Handled NA, EMEA, APAC hotels, providing technical assistance to all five-star hotels. Managed switches, routers, wireless, WLC like Ruckus, Aruba, Cisco, Cisco Meraki, Ninja tool, FW upgrade of switch and AP, setting AP on standalone mode, OVI Server, RDV Server.

Ruckus Aruba Cisco Cisco Meraki Ninja Tool Firewalls Switch OVI Server RDV Server

Assistant IT Manager

MSR IT Solution

Sep 2019 - Jun 2023 (3 years 9 months)

Handled five hotels including ITC Sheraton, ITC Maurya, The Roseate, ITC Grand Chola, and ITC Grand Goa. Managed IoT-related work like configuration of Cisco Switch L1, AP, laptop, PC, and provided dedicated lines to clients on events. Converted normal rooms into fully digitalized and automated rooms with smart features.

Cisco Switch Laptops ビジネスレベルPCスキル IoT Smart TV Controller Automation