At LG Home Appliances, I develop training materials, job aids, and documentation for enterprise Sales and Service audiences. I created and maintained 75+ digital learning assets and 200+ performance support resources for an audience of 14,000+ learners.
I use Articulate Rise 360 and Storyline to develop interactive eLearning, and administer Docebo LMS. My reporting and training improvements increased knowledge retention 20% and training completion 28%, while reducing post-training support inquiries 15%.

