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Nicholas Brown

@nicholasbrown4

Senior Learning Technology Specialist at LG Home Appliances who created 75+ digital learning assets and improved training outcomes.

United States

Message

At LG Home Appliances, I develop training materials, job aids, and documentation for enterprise Sales and Service audiences. I created and maintained 75+ digital learning assets and 200+ performance support resources for an audience of 14,000+ learners.

I use Articulate Rise 360 and Storyline to develop interactive eLearning, and administer Docebo LMS. My reporting and training improvements increased knowledge retention 20% and training completion 28%, while reducing post-training support inquiries 15%.

Experience

Work history, roles, and key accomplishments

Current

Senior Learning Technology Specialist

Current

LG Home Appliances

Jun 2022 - Present (4 years 3 months)

Develop and maintain training materials, job aids, and documentation for enterprise Sales and Service audiences. Organize and deliver training through Microsoft Teams and manage learning assets via SharePoint and OneDrive.

Training Material Development Job Aid Creation Microsoft 365 Microsoft Teams SharePoint One Drive Articulate Storyline Articulate Rise 360 Docebo LMS SCORM ADDIE Adult Learning Theory Needs Analysis Stakeholder Management Project Management Learning Analytics

Instructor / Educator

Multiple Locations

Jan 2006 - Dec 2022 (16 years 11 months)

Designed and implemented instructional programs grounded in adult learning theory and instructional design frameworks. Developed onboarding materials and performance support resources for 150+ team members.

Instructional Design Adult Learning Theory Training and Development Onboarding Performance Support Technology Integration Change Management

PARCC Coordinator

Perry Street Preparatory

Aug 2013 - May 2015 (1 year 9 months)

Conducted needs analysis for a large-scale computer-based assessment program serving 300+ students and 50+ staff. Designed and delivered multi-format learning resources and documentation for a high-visibility technology rollout.

Needs Analysis Instructional Design Training Material Development Documentation Job Aids Performance Support Stakeholder Collaboration