Nichola Johnson
@nicholajohnson
I drive operational transformation, P&L growth, and successful exits for technology-enabled businesses.
ZimbabweWhat I'm looking for
I've led operational transformation and commercial growth at Everything Managed Group, helping deliver a £45m business sale in October 2024. I held accountability across operations, customer experience, digital transformation, supply chain, and people performance.
At The Property Buying Company, I stabilise operations, reset commercial direction, and own the P&L on a fractional basis. I increased monthly completions by 50% to 90 contracts, reduced annual marketing spend by £500,000 while sustaining lead volumes, and restructured £1.2m of capital debt to ease cash-flow pressure.
Across TotalEnergies, Formica, Huntsman, Coats Crafts, and Citigroup, I've built cross-functional leadership experience in transformation, commercial operations, customer success, and service delivery. I also mentor aspiring senior leaders through Polaris Pathway Consultancy, with a focus on supporting women moving into leadership roles.
Experience
Work history, roles, and key accomplishments
Fractional Chief Operating Officer
The Property Buying Company
Mar 2026 - Present (5 months)
Brought in on a fractional basis to stabilise operations and reset commercial direction, focusing on process improvement, sales model transition, and cash flow management. Introduced structured operating cadence, redesigned organisational structure, and embedded AI across the business.
Business Owner & Executive Consultant
Polaris Pathway Consultancy
Oct 2025 - Present (10 months)
Founded the practice to provide mentoring services to aspiring leaders, with a focus on supporting women in senior leadership roles. Currently mentors two senior leaders on a one-to-one basis.
Chief Operating Officer
Everything Managed Group
Nov 2021 - Dec 2025 (4 years 1 month)
Appointed to professionalise operations, drive commercial growth, and position the business for a successful exit, which was achieved with a £45m sale. Held full accountability across operations, customer experience, digital transformation, supply chain, and people performance.
Led transformation initiatives within the global energy company, focusing on operational excellence and commercial leadership.
Customer Service Director
Formica Ltd (European)
Jan 2014 - Dec 2016 (2 years 11 months)
Led service operations across European markets, ensuring customer satisfaction and operational efficiency.
Managed multi-region service teams, ensuring consistent service delivery and customer satisfaction globally.
Head of UK Customer Service
Coats Crafts
Jan 2008 - Dec 2010 (2 years 11 months)
Led the UK customer service function, overseeing service operations and team performance.
Managed sales operations, focusing on process efficiency and supporting sales teams.
Education
Degrees, certifications, and relevant coursework
Nichola hasn't added their education
Don't worry, there are 90k+ talented remote workers on Himalayas
Tech stack
Software and tools used professionally
Availability
Location
ZimbabweAuthorized to work in
Job categories
Skills
Interested in hiring Nichola?
You can contact Nichola and 90k+ other talented remote workers on Himalayas.
Message NicholaGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
