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Niba NchotuNN
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Niba Nchotu

@nibanchotu

Customer Service Representative at Economical Canada, handling insurance inquiries and recommending coverage based on customers’ needs.

Cameroon
Message

At Economical Canada, I explained insurance coverage, policy features, and pricing while handling customer inquiries about auto, home, and other products. I identified customer needs and recommended suitable solutions.

At Hanseatic Institute Of Technology And Applied Sciences, I assisted students and prospective applicants with admissions and enrollment. I also investigated complaints, followed up on resolutions, and coordinated with internal departments on complex concerns.

At Barrister Bena Easter, I assisted customers with services and general inquiries, escalating complex issues when needed. I handled multiple requests while following company procedures and customer service standards.

Experience

Work history, roles, and key accomplishments

HS

Client Support Executive

Hanseatic Institute Of Technology And Applied Sciences

Oct 2022 - Apr 2024 (1 year 6 months)

Assisted students and prospective applicants with enrollment and admission processes, providing accurate program and policy information. Resolved client complaints and coordinated with internal departments to ensure satisfactory outcomes.

BE

Customer Service Representative

Barrister Bena Easter

Jan 2021 - Sep 2022 (1 year 8 months)

Escalated complex customer issues to appropriate departments and assisted customers with services and general inquiries. Managed multiple requests simultaneously while maintaining service quality and collaborating with colleagues.

Education

Degrees, certifications, and relevant coursework

University of Bamenda logoUB

University of Bamenda

Bachelor's Degree, English Language

Bachelor's degree in English Language from the University of Bamenda, completed in 2021.

DT

Dakins Foreign Customer Service Training

Certificate, Customer Service

Completed foreign customer service training to enhance customer interaction and support skills.

CC

Certificate of Achievement in Digital Communication

Certificate of Achievement, Digital Communication

Earned a certificate of achievement in digital communication, demonstrating proficiency in digital communication tools and practices.

Tech stack

Software and tools used professionally

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