Antonio Santos
@antoniosantos1
I support NHS operations through customer service, administration, records management, and frontline service desk coordination.
United KingdomWhat I'm looking for
I supported 1,500+ NHS users at Tavistock & Portman NHS Foundation Trust, resolving high volumes of enquiries by phone, email, and ticketing systems while maintaining confidential, GDPR-compliant records. I also produced operational reports, documentation, and 25+ standard operating procedures to improve consistency and onboarding.
Across Tavistock & Portman and Moorfields Eye Hospital, I’ve coordinated appointments, referrals, diaries, clinic preparation, training, and stakeholder communication. After a planned career break as a primary caregiver, I’m available immediately to return to an operations, administration, or customer support role.
Experience
Work history, roles, and key accomplishments
Service Desk Analyst / Deputy Management
Tavistock & Portman NHS Foundation Trust
Jun 2020 - Oct 2024 (4 years 4 months)
Provided first-line customer support via phone, email, and ticketing systems, resolving high volumes of enquiries while maintaining accurate records and ensuring GDPR compliance. Supported COVID virtual desktop rollout, delivered training, and coordinated meetings and diary management.
Education
Degrees, certifications, and relevant coursework
ITIL 4 Foundation
ITIL 4 Foundation, Information Technology
Certification in ITIL 4 Foundation, covering IT service management best practices.
Tech stack
Software and tools used professionally
Availability
Location
United KingdomAuthorized to work in
Job categories
Skills
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