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Niall Maher

@niallmaher

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I build AI-powered SaaS automation that removes repetitive operational work.

United Kingdom

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What I'm looking for

I'm looking to translate business and operational needs into practical AI-enabled software, integrations and automation, working across technical, operational and commercial teams to turn complex workflows into scalable products.

I've built AI-powered operational tools at Homebox, including council tax automation that scaled to 500+ submissions per week and billing changes that stopped or redirected 2,000+ unnecessary postal bills each month.

Across Homebox, Jumptech, Pure Planet and OVO Energy, I've translated complex customer and operational workflows into software, integrations and reusable delivery approaches. I use Claude Code and Replit to rapidly prototype practical systems, while bringing product discovery, implementation and SaaS delivery experience.

Experience

Work history, roles, and key accomplishments

Product Manager

Homebox

Aug 2025 - Aug 2026 (1 year)

Owned product priorities across onboarding, billing, voids and council tax for build-to-rent and private rental sector partners. Designed council tax automation that scaled a manual process to 500+ submissions per week and built internal data-cleaning and reporting tools.

Claude Code Replit API Integration Automation Product Management Jira Miro Confluence Agile Data Cleaning Reporting

Implementation Manager (Embedded Product Manager)

Jumptech

Mar 2022 - May 2025 (3 years 2 months)

Led discovery, scope and prioritisation across 40+ enterprise SaaS implementations from kickoff to go-live. Mapped customer processes and designed scalable software workflows, scoping technical integrations with hardware manufacturers.

Discovery Scope Prioritization SaaS Implementation Process Mapping API Integration Jira Miro RFP Tendering Playbooks Agile

Smart Change Lead (Business Analyst - Process & Data)

Pure Planet

Jan 2020 - Mar 2022 (2 years 2 months)

Worked across Product, Operations and Engineering to move smart metering towards a digital-first service. Managed 200+ user stories and redesigned processes, reducing complaints by 20% and implementing a chatbot that resolved 60% of support contacts.

Business Analysis Process Mapping User Stories Customer Experience Regulatory Compliance Chatbot Data Analysis Agile

Digital Services Specialist

Pure Planet

Mar 2017 - Jan 2020 (2 years 10 months)

Mapped manual processes and workarounds to identify automation opportunities, informing the launch of an AI chatbot. Supported market-entry compliance work and operational change in a fast-moving digital energy start-up.

Process Mapping Automation AI Chatbots Compliance Operations Startups

Various roles across customer operations and quality

OVO Energy

Jan 2014 - Jan 2017 (3 years)

Worked across customer operations and quality, building processes that helped teams resolve complex issues at first contact. Trained operational teams and supported smart meter adoption through improved customer communication.

Customer Operations Quality Process Improvement Training Smart Meters Client Communication