Nhorjanna Mamintal

I’m a detail-oriented, results-driven professional with experience in customer service, data management, and social media marketing. I focus on solving problems quickly, maintaining accurate records, and building better customer experiences through attentive communication.

As a Customer Service Representative at Alorica Teleservices Inc., I provided support to 50+ customers daily and resolved inquiries and complaints efficiently. I achieved a customer satisfaction rate of 95%+ by staying professional, listening closely, and following through on problem-solving.

Before that, I worked as a Social Media Manager for NAM Clo. Online Clothing Shop, where I managed social media accounts and helped handle orders and customer concerns via social media platforms. I also promoted clothing products through attractive posts to increase customer interest and conversions.

I also gained strong data-handling experience as a Data Encoder at W. Bridges Manpower Corp., where I accurately encoded and processed 500+ records daily with minimal errors. I maintained and updated databases, verified discrepancies, and corrected records to ensure error-free information.