Nhan Do
@nhando
Property Operations Manager at LANA Stay & Co., who coordinated the launch of a 10-room rental property in Da Nang.
VietnamWhat I'm looking for
At LANA Stay & Co., I manage day-to-day operations for rental properties in Hanoi and Da Nang. I coordinate guest communication, bookings, maintenance, suppliers and contractors.
I coordinated the completion and launch of a 10-room rental property in Da Nang, including furnishing, handover issues and operational setup. I also handle guest issues and service recovery while improving operating processes.
At LANA Billiards, I founded and operated two venues in Hanoi. I managed staffing, customer service, suppliers, pricing and facility maintenance, and developed processes for staffing, training and service delivery.
Earlier, I worked as an Assistant to Vice President at TNG Holdings Vietnam, an Assistant to Business Development Manager at VVN AI, an HR Coordinator at Handelsbanken and an HR Intern at UK Broadband. I hold a master's degree in Business Economics & Finance and a BSc in Business & International Relations from Aston University.
Experience
Work history, roles, and key accomplishments
Manage day-to-day operations for rental properties in Hanoi and Da Nang, covering guest communication, bookings, maintenance coordination, suppliers, contractors and property improvements.
Oversaw the completion and launch of a 10-room rental property in Da Nang, coordinating furnishing, handover issues, contractors and operational setup.
Handle guest issues and service recovery, coordinate mainte
Founded and operated two billiards venues in Hanoi, managing day-to-day operations, staffing, customer service, suppliers, pricing, promotions and facility maintenance.
Managed a team of up to approximately 40 employees during peak operations and developed processes for staffing, training and service delivery.
Monitored revenue, labour costs and operating performance while adapting the business to
Worked as Assistant to Vice President at TNG Holdings Vietnam.
Worked as Assistant to Business Development Manager at VVN AI.
Worked as HR Coordinator at Handelsbanken.
Worked as HR Intern at UK Broadband.
Education
Degrees, certifications, and relevant coursework
Aston University
Master's degree, Business Economics & Finance
2016 - 2018
Aston University
Bachelor of Science (BSc), Business & International Relations
2012 - 2016
University of Exeter
Foundation degree, Economics, Management & Finance
2011 - 2012
Rossall School
High School, Mathematics, Further Mathematics, Economics, Business
2008 - 2011
Tech stack
Software and tools used professionally
Availability
Location
VietnamAuthorized to work in
Salary expectations
Social media
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