Hanna Ngo

Managed end-to-end property accounting, including rent, invoices, utilities, and council tax. Reconciled accounts, handled supplier payments, and liaised with landlords, tenants, and councils to resolve billing issues.

Acted as right-hand to the CEO, supporting strategic planning and execution. Coordinated operations across marketing, sales, and training departments, tracked KPIs, and led recruitment and team scaling initiatives.

Managed full-cycle recruitment for sales and operations roles, delivering 20+ hires per month. Built structured hiring pipelines and reporting dashboards, reducing hiring time and improving onboarding efficiency.

Supported executives in operations, scheduling, and communications. Managed multi-channel marketing across Facebook, TikTok, YouTube, and Zalo, and developed branding strategies to increase awareness and engagement.

Collaborated with a UK-based team in a fully remote environment, managing tenant communications and coordinating leasing and maintenance operations. Improved reporting systems, increasing efficiency by 20%.

Increased sales by 25% through telesales and lead conversion. Built and managed customer pipelines, and recruited and trained new sales team members.

Led operations, bookings, and customer service team, increasing revenue by 15% through operational improvements. Grew social media engagement by 30% via content strategy and managed financial transactions and performance tracking.

Organized and maintained company records, ensuring accuracy and accessibility. Drafted and submitted official documents to authorities and supported project teams in planning and execution.

Grade: Distinction

Specialized in Marketing and Sales, graduating with distinction. Gained professional experience in project management, industry analysis, and campaign execution.