Neziha Mlayeh

Coordinate AI, RPA and BI projects for clients including Bouygues Telecom and Orange, from discovery to release. Set automation priorities based on impact, feasibility and requirements readiness, supporting delivery of 40+ automations and improvements to IT support processes.

Managed the IT support backlog, incidents, change requests and operational priorities. Coordinated technical teams to resolve recurring incidents and identify corrective actions, and monitored service performance and SLAs to improve response times.

Analyzed KPIs and OKRs across fulfillment partners in Europe, North America, Australia and New Zealand to set performance priorities and corrective actions. Improved on-time shipment from 78% to 92% and reduced average handling time from 6 hours to 14 minutes.

Managed daily fulfillment operations, order backlog and performance across internal and external partners. Developed operational tools and reporting to improve efficiency and visibility.

Prioritized site data, filter and merchandising improvements based on business needs and operational impact. Coordinated a bulk cleanup of inconsistent product data and new product classification filters to help customers find relevant products.

Provided customer care support for Vistaprint.

Provided technical support for SFR and Orange France.

Managed UK financial market client orders, account activities and fund consolidation with quality controls.

Completed CS50B from Harvard University in 2025.

Professional Master's Degree in Financial Engineering from ISG Tunis, completed in 2012.

Bachelor's Degree in Economic and Financial Engineering from ISG Tunis, completed in 2010.