NDNeville D
@nevilled
Operations Manager with expertise in client service and insurance.
MalaysiaWhat I'm looking for
I am an experienced Operations Manager currently overseeing agency operations at Cover Buddies. My role involves managing Hubspot CRM, negotiating rates with insurers, and providing exceptional client support. I thrive in dynamic environments and am dedicated to ensuring smooth operational processes.
Previously, I worked as a Broker & Client Service Consultant at AS White Global, where I analyzed underwriting data and managed operations for various lines of business. My efforts were recognized with the Client Spotlight award in 2023 for exemplary performance. My career began at AIG Malaysia, where I honed my skills in claims examination and analysis, achieving significant cost reductions and enhancing stakeholder communication.
Experience
Work history, roles, and key accomplishments
Broker & Client Service Consultant
AS White Global Malaysia
Jul 2022 - Present (2 years 11 months)
Analyze underwriting data, manage operations, assist underwriters, handle incoming queries, and maintain CRM data.
CBOperations Manager
Cover Buddies
Dec 2023 - Present (1 year 6 months)
Oversee overall agency operations, manage Hubspot CRM, negotiate rates with insurers, generate quotes, and provide client support.
Claims Examiner (A&H)
AIG Malaysia Insurance Berhad
May 2015 - Jul 2022 (7 years 2 months)
Performed value-based adjudication, managed claims files, resolved inquiries, and streamlined communication for faster resolutions.
Claims Analyst
AIG Shared Services Sdn. Bhd.
Jun 2013 - Apr 2015 (1 year 10 months)
Acted as the main contact for FNOL, trained new hires, prepared reports for data quality, and led team appreciation programs.
Education
Degrees, certifications, and relevant coursework
Neville hasn't added their education
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Availability
Location
MalaysiaAuthorized to work in
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