Open to opportunities

Neve Collard

@nevecollard

Emergency Call Handler and forensic-pathology trainee focused on calm, accurate incident recording and clear, compassionate communication.

Zimbabwe

Message

What I'm looking for

I’m looking for a role where accuracy under pressure is valued, I can use strong record-keeping and calm communication, and I can keep learning. I’m flexible, quick to adapt to new systems, and committed to service people can rely on.

I’m a reliable, detail-focused professional who stays calm in high-pressure, fast-paced environments where accuracy matters. I’ve worked in emergency call handling where every second counts, and in highly regulated settings like forensic pathology where precision and careful documentation are non-negotiable.

I act as an initial point of contact for high-volume emergency and non-emergency calls—prioritising incidents, extracting critical information from distressed callers, and maintaining up-to-date incident logs using public safety protocols. I also manage meticulous chain of custody documentation, adhere strictly to Health & Safety, COSHH, and infection control protocols, and provide administrative support in legal and investigative contexts. Across bereaved-family and customer-facing roles, I bring empathy and professionalism together—keeping records accurate, liaising with key stakeholders, and ensuring people feel informed and supported.

Experience

Work history, roles, and key accomplishments

999 Emergency Call Handler

Kent Police Force Control Room

Handled high-volume emergency and non-emergency calls by assessing and prioritising incidents for appropriate response and resource deployment. Recorded incident details accurately, liaised with police and emergency services, and escalated priority cases while maintaining clear communication across agencies.

Emergency Call Handling Data Entry Police Dispatch Liaison Escalation Management Distressed Caller Communication

Customer-Facing & Administrative Roles

Aruba

Provided customer service and performed administrative responsibilities in a busy, customer-facing environment. Managed cash transactions accurately and maintained safe, organised work conditions.

Customer Service Cash Handling Multitasking Health and Safety Compliance

Funeral Service Crew

Coop Funeralcare

Served as a primary liaison for bereaved families, explaining processes, timelines, and service options with empathy and professionalism. Coordinated with external third parties and maintained accurate, time-critical documentation in line with ethical and legal requirements.

Bereavement Support Customer Service Ethics Legal Documentation

Trainee APT Technologist

Princess Royal University Hospital

Maintained meticulous specimen and case records to ensure complete accuracy and robust chain of custody. Followed Health & Safety, COSHH, and infection control protocols and provided administrative support by completing legal and regulated documentation.

Health & Safety Compliance Infection Control Administrative Support Confidentiality Legal Documentation

Customer-Facing & Administrative Roles

Dartford Rugby Club

Managed customer-facing and administrative duties in a fast-paced environment. Handled cash responsibly, maintained accurate till balances, and ensured compliance with health and safety standards.

Customer Service Cash Handling Multitasking Health and Safety Compliance

Customer-Facing & Administrative Roles

Bowl Central

Delivered customer service in a high-pressure service setting while completing administrative tasks. Managed cash transactions with accurate till balancing and maintained clean, safe, well-organised work areas.

Customer Service Cash Handling Multitasking Health and Safety Compliance

Customer-Facing & Administrative Roles

Tommy Hilfiger

Provided customer service in a fast-paced environment while managing administrative and cash-handling responsibilities. Maintained accurate till balances and followed health and safety and workplace standards.

Customer Service Cash Handling Multitasking Health and Safety Compliance

Customer-Facing & Administrative Roles

Showcase Cinemas

Handled customer-facing service and administrative tasks in a high-volume setting. Managed cash and maintained accurate till balances while staying compliant with health and safety standards.

Customer Service Cash Handling Multitasking Health and Safety Compliance Organised Workplace Standards

Education

Degrees, certifications, and relevant coursework

Bournemouth University

Bachelor of Science (Honours), Forensic Investigation

Grade: 2:1

Completed a BSc (Hons) in Forensic Investigation, studying forensic science and law, death investigation/pathology, advanced crime scene investigation, and scientific reporting.