Looking for a job

chenai c munyaka

@chenaicmunyaka

Emergency Dispatch Officer candidate with customer service experience processing 500 transactions daily at Simbisa Brands.

Zimbabwe

Message

What I'm looking for

I’m looking to contribute my customer service, accurate information handling, and calm communication skills in an Emergency Dispatch Officer role supporting effective emergency response and coordination.

At Simbisa Brands, I served customers in a fast-paced, high-volume environment and handled approximately 500 transactions per shift. I processed cash and electronic payments, maintained accurate records, and followed cash-handling procedures.

I responded to customer enquiries and concerns calmly, including when situations were demanding or unexpected. I also reconciled cash and transaction records and reported discrepancies appropriately.

As a Volunteer Tutor at Inspire Tutors, I adapted how I communicated to learners’ needs, listened carefully, and kept organised records of learning activities and progress.

At the University of Zimbabwe (College of Health Sciences), I assisted with research activities, including collecting and organising information. I followed procedures and handled information responsibly and confidentially.

Experience

Work history, roles, and key accomplishments

Cashier

Simbisa Brands

Jan 2020 - Dec 2023 (3 years 11 months)

Served customers efficiently in a fast-paced, high-volume environment, handling approximately 500 transactions per day. Processed payments accurately, maintained records, and provided professional customer service.

Customer Service Cash Handling Point of Sale Systems Record keeping Communication Skills Multitasking Teamwork

Volunteer Tutor

Inspire Tutors

Jan 2018 - Dec 2019 (1 year 11 months)

Communicated information clearly to learners with different levels of understanding, adapting approaches to individual needs. Maintained organized records of learning activities and progress.

Communication Skills Patience Active Listening Empathy Record keeping Time Management Interpersonal Skills Problem Solving

Research Assistant

University of Zimbabwe (College of Health Sciences)

Jan 2016 - Dec 2017 (1 year 11 months)

Assisted with research activities requiring accurate collection, recording, and organization of information. Communicated professionally with research participants and team members while maintaining confidentiality.

Data Collection Record keeping Attention To Detail Communication Skills Confidentiality Critical Thinking Teamwork