Neva Jane Glindo

Managed accounts receivable/payable, invoicing, bill payments, bank reconciliations and clean-up for clients including non-profit grants, improving bookkeeping accuracy and timeliness.

Provided inbound call and chat support for QuickBooks Online users handling bookkeeping transactions, payroll support and payment inquiries, improving first-contact resolution.

Handled incoming/outgoing calls, emails and chat to resolve customer issues and provide account support, contributing to team service targets.

Performed online marketing and link-building to improve client search rankings, contributing to higher organic visibility and SERP placement.

Handled inbound and outbound calls to resolve customer inquiries and processed back-office requests to improve customer satisfaction and operational throughput.

Provided home-based virtual assistance including email support, research, PowerPoint creation, WordPress setup, SEO, social media management and transcription services.

Owned and managed an internet café, overseeing daily operations, customer service and small business administration.

Processed real estate policies and performed data analysis and indexing to ensure accurate records and workflow compliance.

Analyzed legal documents and indexed records according to project specifications, maintaining accuracy and throughput targets.

Completed a Bachelor of Science in Computer Science program at University of Perpetual Help Rizal – Las Piñas, graduating in 2002.