Open to opportunities

Nethra Govinda

@nethragovinda

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Experienced IT professional with a strong foundation in technical support.

India

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What I'm looking for

I am looking for a role that values clear communication, problem-solving, and offers opportunities for growth and collaboration.

I am an experienced IT professional with a robust background in technical support, customer onboarding, and stakeholder communication. My journey began at Infosys and STS, where I provided global technical support, ensuring timely issue resolution and effective process documentation. I excelled in cross-team coordination, addressing hardware, software, and network challenges for internal users and global customers alike.

After a career break, I ventured into entrepreneurship by launching and managing a D2C brand, Aranyaamaya Organica LLP. This experience allowed me to collaborate with partners, streamline communication workflows, and enhance customer experiences through effective onboarding and support. My proactive approach to problem-solving and commitment to building strong partner relationships have been key to my success in both corporate and entrepreneurial settings.

Experience

Work history, roles, and key accomplishments

Senior Process Executive

Infosys BPM

Jun 2018 - Sep 2020 (2 years 3 months)

Delivered technical support in a B2C environment, troubleshooting customer issues related to software and hardware, adhering to service-level agreements. Built strong customer relationships through clear communication, empathetic problem-solving, and active listening, contributing to business retention and satisfaction.

Customer Support Technical Troubleshooting SLA Management Customer Relationship Management

IT Analyst

STS Infotechnologies Pvt Ltd

Aug 2014 - Sep 2015 (1 year 1 month)

Provided global technical support for Cisco's internal employees, addressing hardware, software, and network challenges across Windows and macOS platforms. Configured and troubleshot Cisco Unified Communication tools and managed incidents in BMC Remedy, ensuring timely and efficient resolution.

Technical Troubleshooting Incident Management

Entrepreneur & Freelance Consultant

Aranyaamaya Organica LLP

Jun 2021 - Present (4 years)

Founded and operated Aranyaamaya Organica LLP, managing end-to-end business operations including customer onboarding, support, payment coordination, and logistics. Built and migrated the brand's eCommerce platform, integrating payment, shipping, and self-service support features to enhance user experience.

Customer Onboarding Logistics Coordination Shopify

Education

Degrees, certifications, and relevant coursework

PES School of Engineering

BE, Computer Science and Engineering

Studied Computer Science and Engineering at PES School of Engineering. Gained foundational knowledge and skills in various aspects of computer science.