Looking for a job

Nethmi Thambawita

@nethmithambawita

Customer relation officer at Durdans Hospital who handled patient inquiries, appointments, registrations, and service requests.

Sri Lanka

Message

What I'm looking for

I'm seeking a virtual customer support or remote administrative role where I can contribute my customer service expertise, attention to detail, and dedication to client satisfaction.

At Durdans Hospital, I delivered front-line service to patients and healthcare professionals, handling inquiries, registrations, appointments, and service requests.

I responded to patient concerns and complaints, provided information about hospital services and billing inquiries, and maintained accurate patient records in line with hospital policies and data privacy requirements.

At B R De Silva and Company (Chartered Accountants), I provided secretarial and administrative support and managed client communications, appointments, meetings, and schedules. I'm seeking a virtual customer support or remote administrative role.

Experience

Work history, roles, and key accomplishments

Secretary

B R De Silva and Company

Apr 2018 - Jun 2022 (4 years 2 months)

Provided administrative and secretarial support to partners, accountants, and management staff. Managed client communications via telephone, email, and in-person interactions, and coordinated appointments and meetings.

Administrative Support Client Communication Appointment Scheduling Time Management Microsoft Office

Customer Relation Officer

Durdans Hospital

Oct 2016 - Apr 2018 (1 year 6 months)

Delivered professional front-line customer service to patients and healthcare professionals, handling inquiries, appointments, and registrations. Managed high volumes of face-to-face and telephone communications while maintaining service quality.

Customer Service Appointment Scheduling Patient Registration Complaint Handling Conflict Resolution Data Privacy CRM