Looking for a job

Stephanie Jeyakumar

@stephaniejeyakumar

German-speaking customer support specialist and virtual assistant handling customer enquiries, complaints, and ticket-based support.

Sri Lanka

Message

What I'm looking for

I’m particularly interested in remote customer support, virtual assistance, back-office administration, and data management roles with international companies.

I’m a German-speaking customer support specialist and virtual assistant with over 17 years of professional experience in customer service, administration, and back-office operations.

I handle customer enquiries and complaints through email and ticket-based support, and I also work on data entry and digital administration.

As a native German speaker with professional written English skills, I’m equipped to support customers in both languages.

I have practical experience with Zendesk, Freshdesk, Shopify, Microsoft Office, Google Workspace, SevDesk, and Lexoffice. I’m currently based in Sri Lanka and available for remote opportunities with international companies.

Experience

Work history, roles, and key accomplishments

Current

Virtual Assistant BackOffice Specialist

Current

selfemployed

Jan 2026 - Present (10 months)

Providing remote administrative support to German-speaking businesses. Handling customer enquiries via email and chat, data entry, digital document management, appointment scheduling and preparatory bookkeeping using SevDesk and Lexoffice. Experienced with Zendesk, Freshdesk and Shopify.