Nessa Rose

I’m a versatile service and operations professional with over 6 years of experience delivering high-quality guest experiences and reliable support in corporate, retail, and fast-paced environments. I’m known for managing high-volume interactions with accuracy, speed, and professional diplomacy—whether the work is physical, digital, or both.

Most recently, I’ve served as a Virtual Assistant to an executive in the metals industry, acting as the primary administrative point of contact for high-stakes vendor relations and complex sourcing projects. I draft and finalize formal payment letters and legal-adjacent documentation with 100% accuracy in sensitive financial communications, and I execute targeted California-based vendor research and vetting to streamline supply chain operations for executive review.

Earlier roles sharpened my operational discipline and communication precision. As a Receptionist (Temp) at SPS Global, I managed facility security protocols by registering 100% of visitors and issuing temporary credentials in strict adherence to corporate safety policies, while also maintaining office readiness through inventory monitoring and proactive supply replenishment. At Chatdesk, I improved First Contact Resolution (FCR) by 15% by implementing CRM macros and data tagging within Zendesk and Gorgias, maintaining under 60-second response times while handling 4+ simultaneous live workstreams across major brand partners.

I also bring strong customer intake and relationship-building experience. At Walker Advertising, I managed a high-intensity queue of 60+ daily interactions, exceeded call-handling and response-time quotas through efficient queue management, improved customer satisfaction by guiding consumers through complex legal service intake, and achieved 100% accuracy in CRM documentation for seamless cross-departmental handoffs. I continue to strengthen my toolkit through Google Data Analytics and Google Digital Marketing professional certificates, along with customer support and remote working training.