Tangie Jones

I’m a detail-oriented, reliable professional with over 6 years of experience in customer service, sales support, and administrative operations. I’m currently pursuing a Master of Science in Marketing with a focus on Digital Marketing, combining strong customer-facing skills with growing digital marketing expertise.

I’m especially effective in remote environments because I bring clear communication, organization, and strong multitasking. From phone, chat, and email support to CRM/data entry support, I help ensure customers feel heard while keeping operations running smoothly.

In fast-paced roles like barista and sales associate, I handled high-volume customer needs, processed cash/credit/mobile payments, and balanced multiple tasks without sacrificing quality. I also supported daily operations through shipping/packing workflows, confidential documentation handling, and managing incoming/outgoing mail and customer records.

On the digital side, I build practical marketing capabilities through social media content planning, scheduling, and engagement. I’m learning digital advertising fundamentals, SEO, and analytics, and I enjoy audience research and performance analysis—always aiming to improve results while staying dependable and responsive.