Hi! I'm Nereyda Atienza, a Remote Operations Specialist & Certified QA Auditor with global experience at companies like Procter & Gamble. Specialized in US compliance, live transfers, and objection handling under pressure. Fluent in English and Spanish, I deliver top-tier metrics and seamless remote execution. Ready to add immediate value to your team. Let's connect!
Open to opportunities
Nereyda Atienza
@nereydaatienza
Nereyda Atienza | Remote Ops & QA Auditor (ex-P&G). Bilingual EN/ES expert in US compliance, live transfers & top metrics. Ready to add value!
VenezuelaWhat I'm looking for
At Insurance Supermarket Inc. (ISI), I contact policyholders using strict protocols, address complex objections, and help customers understand life insurance protection. I maintain a strong record in approved policies and coverage upselling.
At Procter & Gamble, I led quality assurance capability in global site audits at the Latin America Innovation Center and managed Fabric & Home Care quality evaluations across Caracas and Mexico. I also developed training systems and audit frameworks and investigated quality incidents under global compliance standards.
Experience
Work history, roles, and key accomplishments
II
Current
Verification Repair Agent
Insurance Supermarket Inc.
Oct 2025 - Present (1 year)
Contact policyholders following strict protocol guidelines to optimize policy approval rates. Handle complex client objections and maintain high performance in approved policies and upselling coverages.
IS
Inbound Qualifier Agent
Insurance Supermarket
May 2025 - Oct 2025 (5 months)
Managed inbound calls from US residents with professionalism and adherence to quality standards. Mastered objection handling and maintained outstanding conversion metrics for live transferences to upsell life insurance policies.
TI
Real Estate Representative
TRAGIN Tramites y Gestiones Inmobiliarias
Jan 2013 - Oct 2025 (12 years 9 months)
Managed comprehensive real estate documentation and procedures in the Caracas Metropolitan Area for PGM Bienes Raíces clients and direct contacts. Achieved 100% client satisfaction across individual and corporate accounts, notably serving the Behrens Consortium for four consecutive years.
Led and maintained 100% Quality Assurance Capability in global site audits at the Latin America Innovation Center (LAIC). Managed Fabric & Home Care business units across Caracas and Mexico, evaluating raw material specifications, formula cards, and deviation impacts. Spearheaded training systems, internal quality audit frameworks, and quality incident investigations under strict global compliance
Education
Degrees, certifications, and relevant coursework
IM
IUP Politécnico Santiago Mariño
Industrial Engineer, Industrial Engineering
Earned an Industrial Engineer degree in November 2000.
IP
IUT F. Rivero Palacios
Associate Degree, Chemistry
Earned an Associate Degree in Chemistry in February 1990.
Tech stack
Software and tools used professionally
Availability
Open to opportunities
Location
VenezuelaAuthorized to work in
Salary expectations
30k+ USD
Job categories
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