At Farmer Brown Insurance Agency, I manage 600+ monthly client cases, maintain accurate records, and oversee compliance processes. I also draft client correspondence and coordinate with clients, insurers, and financial institutions.
As Client Success & Customer Service Manager, I supervise and train a team of 10+ representatives, review documentation, and implement operational procedures to improve efficiency and reduce errors.
In earlier freelance and contract roles, I provided bilingual English–Spanish communication and administrative support across education, wellness, and healthcare settings. I also interpreted in medical settings and supported document preparation, scheduling, and file management.
