Nerene Fe Reyes

Responded to patient and relative inquiries regarding hospital accounts and provided detailed statements. Verified daily discharge summaries for submission to various departments and managed patient endorsements for credit and collection.

Managed inbound calls from various stakeholders concerning transaction inquiries, manual approvals, and card verifications. Processed cash advances and card blocking requests for lost or stolen cards.

Completed a comprehensive curriculum in computer science, gaining foundational knowledge in programming, data structures, and algorithms. Developed problem-solving skills essential for various technical roles.

Completed a certificate course focused on copywriting, basic graphics and video editing, and social media management. This self-paced online course enhanced skills in digital content creation and online presence.

Completed a specialized certificate course in Medical Virtual Assistant, focusing on medical administrative and billing tasks. This training equipped me with the necessary skills to support healthcare teams remotely.