Open to opportunities

Nerene Fe Reyes

@nerenefereyes

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Versatile healthcare virtual assistant with expertise in billing and fraud analysis.

Philippines

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What I'm looking for

I seek a role that values teamwork and offers opportunities for professional growth in healthcare administration.

I am a versatile professional with extensive experience in hospital billing, fraud analysis, and customer service. My background has equipped me with strong administrative skills, attention to detail, and a commitment to confidentiality, making me well-prepared to support healthcare teams remotely as a Medical Virtual Assistant.

During my tenure as a Billing Clerk at UERM Medical Center, I effectively managed patient inquiries, processed statements of accounts, and ensured accurate submissions to various departments. My role as a Credit Authorizer/Fraud Analyst at Inspiro Relia Inc. further honed my skills in handling complex transaction inquiries and fraud alerts, demonstrating my ability to work under pressure while maintaining high standards of service.

Experience

Work history, roles, and key accomplishments

Billing Clerk

UERM Medical Center

Oct 2020 - Present (4 years 10 months)

Responded to patient and relative inquiries regarding hospital accounts and provided detailed statements. Verified daily discharge summaries for submission to various departments and managed patient endorsements for credit and collection.

Customer Service Administrative Support Data Entry Calendar Management

Credit Authorizer/Fraud Analyst

Inspiro Relia Inc.

Oct 2012 - Present (12 years 10 months)

Managed inbound calls from various stakeholders concerning transaction inquiries, manual approvals, and card verifications. Processed cash advances and card blocking requests for lost or stolen cards.

Fraud Analysis Customer Service Account Management

Education

Degrees, certifications, and relevant coursework

AMA Computer College - Makati

Bachelor of Science, Computer Science

Completed a comprehensive curriculum in computer science, gaining foundational knowledge in programming, data structures, and algorithms. Developed problem-solving skills essential for various technical roles.

SOCIAL MEDIA ACADEMY

Certificate Course, Copywriting, Basic Graphics and Video Editing, and Social Media Management

Completed a certificate course focused on copywriting, basic graphics and video editing, and social media management. This self-paced online course enhanced skills in digital content creation and online presence.

VA GROWTH PH

Certificate Course, Medical Virtual Assistant

Completed a specialized certificate course in Medical Virtual Assistant, focusing on medical administrative and billing tasks. This training equipped me with the necessary skills to support healthcare teams remotely.