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Hervey Villanueva

@herveyvillanueva

Medical Virtual Assistant with experience in DME intake and AR billing, claims and denial management, and patient intake.

Philippines

Message

At DME Service Solutions, I worked as a Precision Intake & AR Billing Specialist, handling patient intake, insurance verification, claims resubmission, and invoice processing.

At R1 RCM Philippines, I supported facility and physician billing, payment posting, and balance resolution using Athenahealth, EPIC, and eClinicalworks. Earlier, I worked as an Operations Team Leader and Customer Service Representative at Alorica Philippines.

Experience

Work history, roles, and key accomplishments

Precision Intake & AR Billing Specialist

DME Service Solutions

Aug 2024 - Sep 2026 (2 years 1 month)

Managed claim and denial processes, patient intake, and data entry. Handled insurance verification, claims resubmission, and invoice processing with quality assurance.

Claims Management and Denial Management Patient Intake Data Entry Data Management Insurance Verification Claim Correction And Resubmission Invoice Processing Quality Assurance

Senior Billing Associate & Lead Associate

R1 RCM Philippines

May 2022 - Aug 2024 (2 years 3 months)

Provided inbound and outbound billing support for facility and physician billing. Posted payments, investigated and reported PHI cases, and resolved balances using Athenahealth, EPIC, and eClinicalworks.

Inbound Billing Outbound Billing Facility Billing Physician Billing Payment Posting PHI Investigation Patient Balance Resolution AthenaHealth Epic eClinicalWorks

Operations Team Leader

Alorica Philippines

Apr 2019 - Apr 2022 (3 years)

Directed and guided a team toward organizational goals, developing strengths and improving weaknesses. Coached team members, handled administrative tasks, attended leadership meetings, and took supervisor and escalation calls.

Team Leadership Coaching Timesheet Entry Coaching Logs Attendance Tracking Escalation Handling