Open to opportunities

Nens Delfin

@nensdelfin

Message

Results-driven customer service professional with extensive experience in engagement.

Philippines

Message

What I'm looking for

I am looking for a role that values customer engagement and offers growth opportunities.

I am a results-driven customer service professional with extensive experience in customer engagement, sales, event coordination, and brand ambassadorship. My proven ability to handle high-volume customer interactions has significantly improved operational efficiency and driven revenue growth in my previous roles. I excel in appointment setting, virtual assistance, and front-office operations, particularly within the telecommunications, hospitality, and marketing sectors.

Throughout my career, I have demonstrated strong problem-solving skills and team leadership capabilities, ensuring exceptional customer experiences. My background includes working as an IQOS Sales Expert, where I provided personalized guidance to consumers, and as a Customer Service Representative, where I managed tech support for an Australian account. I am adept at managing multiple tasks while maintaining a high level of communication and adaptability, which has allowed me to thrive in fast-paced environments.

Experience

Work history, roles, and key accomplishments

IQOS Sales Expert

Activasia INC.

Sep 2020 - Nov 2024 (4 years 2 months)

Welcomed consumers, identified needs, and provided personalized guidance on IQOS products, conducting guided trials. Assisted with seamless purchase transactions, database registration, and after-sales services including diagnostics, returns, and replacements.

Customer Service Sales Product Knowledge Customer Engagement Troubleshooting CRM

Front Office Associate

Sur Boracay & Jay Jay’s Club Resort

Managed guest check-ins and check-outs, ensuring a smooth and welcoming experience for hotel guests. Handled reservations, payments, and guest requests while coordinating with housekeeping and maintenance teams and providing concierge services.

Guest Service Check Out Reserving Payment Processing Customer Service Hospitality

Brand Ambassador

Globe Telecommunications

Educated customers on new products, leading to consistent sales of 5-10 devices per week. Led a team of 8 members, providing training and KPI tracking to optimize performance, while also creating sales reports and managing customer inquiries and complaints.

Sales Product Education Team Leadership Training KPI Tracking Sales Reporting

Customer Service Representative

Teleperformance

Aug 2018 - Oct 2020 (2 years 2 months)

Managed an Australian account, providing tech and customer support to over 30 customers weekly, including account setup and troubleshooting. Assisted clients with workwear orders, online catalogs, returns, exchanges, and order tracking, resolving inquiries efficiently.

Customer Service Technical Support Troubleshooting Online Shopping Assistance Order Management Communication Problem Solving Customer Support

Sales & Marketing Associate

Goodvibes

Developed and executed strategic marketing campaigns to increase brand awareness and attract foot traffic to the hotel bar. Managed digital marketing efforts including social media, email, and online ads, created compelling content, and organized special events to boost sales.

Marketing Strategy Digital Marketing Social Media Marketing Email Marketing Content Creation Market Research Partnership Building Sales Analysis Customer Engagement

Mermaid Instructor & Events Coordinator

Philippine Mermaid Swimming Academy

Mar 2016 - Jul 2018 (2 years 4 months)

Trained 30-50 clients daily in mermaid swimming techniques, rescue swimming, and open water swim. Generated significant weekly revenue through customized sessions and organized mermaid shows and events to boost local tourism engagement.