Open to opportunities

Nengi Harry

@nengiharry

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Wellness Care Coordinator delivering high-quality customer care and organized patient support.

Nigeria

Message

What I'm looking for

I’m looking for a role where I can deliver excellent customer care, coordinate schedules and patient/client support, and improve service systems. I thrive in a fast-paced environment that values accuracy, teamwork, and continuous growth.

I’m a self-motivated customer care professional with over 3 years of experience, known for maintaining a high level of performance through proactive knowledge and expertise. I bring an energetic, ambitious, and mature, responsible approach to every task—especially when coordinating schedules, care plans, and patient flow.

In hospital settings, I’ve managed client appointments and records, registered new patients, tracked medical record flow, and ensured timely delivery of test results under physician direction. I also improve systems and outcomes—implementing an appointment booking system with 100% accuracy, collecting feedback for satisfaction, and training others to strengthen service quality.

Experience

Work history, roles, and key accomplishments

Current

Wellness Care Coordinator

Current

Reddington Multi Specialist Hospital

Jan 2023 - Present (3 years 5 months)

Managed client schedules and ensured care plans were met while maintaining accurate documentation. Participated in caregiver communication trainings and collected client feedback to improve satisfaction.

Scheduling Documentation Feedback Patient Information Management Time Management Problem Solving

Patient Support Officer

Reddington Multi Specialist Hospital

Jan 2021 - Jan 2023 (2 years)

Provided patient check-in support, processed information and payments, and coordinated appointments to minimize waiting time. Implemented a new appointment booking system, saving time and achieving 100% accuracy, and trained five other officers on system use.

Patient Registration Payment Processing Customer Service Scheduling Critical Thinking Operations & Support

Front Desk Receptionist

Kwame Prep

Jan 2021 - Jun 2021 (5 months)

Welcomed clients and visitors, answered inquiries, and guided registration while maintaining a clean reception area and accurate records. Collected and receipted payments, verified registration data, and handled incoming and outgoing calls and messages.

Payment Processing Customer Service Social Media Management

Hotel Front Desk Receptionist

Racheal Hotel

Jan 2020 - Oct 2020 (9 months)

Managed front desk operations by confirming reservations and identification, handling bookings and guest requests, and responding to guest inquiries by phone. Resolved service issues, documented actions in the system, and supported fast-paced guest needs to improve customer retention.

Front Desk Operations Service Recovery Booking Coordination Documentation Customer Retention

Secretary

Merecer International School

Sep 2015 - Dec 2015 (3 months)

Managed school schedules and processed correspondence, reports, and written communications while supporting student attendance, enrollment, and record updates. Implemented a new customer service strategy that increased customer satisfaction by 13% in 8 months.

Scheduling Enrollment Records Management Customer Service Strategy