Open to opportunities

Nelson Perico

@nelsonperico

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Customer-focused Virtual Assistant skilled in scheduling, inbox management, and professional client support.

United Kingdom

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What I'm looking for

I’m looking for a fast-paced, customer-first role where I can support clients and teams with excellent inbox and scheduling management, clear communication, and reliable operations—working independently while keeping service quality consistently high.

I’m a reliable, customer-focused professional with hands-on experience in customer service, administration, and operations management. In my Virtual Assistant role (March 2024 – November 2025), I streamlined scheduling and inbox management, improving workflow efficiency and response time while delivering high-quality support that maintained client satisfaction.

Before that, I managed and supervised hotel operations, including staff organization, invoicing and cash flow management, maintenance oversight, and guest payments, refunds, and service recovery. I also bring strong front-desk experience from my time as a Receptionist, handling check-in/check-out, reservations, room allocations, and guest enquiries with a consistent, positive service standard.

Experience

Work history, roles, and key accomplishments

Virtual Assistant

Propel

Mar 2024 - Nov 2025 (1 year 8 months)

Streamlined scheduling and inbox management, reducing response time and improving workflow efficiency. Delivered professional customer support to maintain client satisfaction.

Inbox Management Scheduling Customer Support Email Communication Complaint Handling Data Entry Time Management Online Research Documentation

Hotel Manager

KCHG Hotel Ltd

Dec 2022 - Jan 2024 (1 year 1 month)

Managed hotel operations, including staff organization, invoicing, and cash flow management. Oversaw maintenance and handled guest payments, refunds, and customer service issues.

Hotel Operations Staff Organization Invoicing Cash Flow Management Guest Service Complaint Resolution

Hotel Supervisor

KCHG Hotel Ltd

Oct 2021 - Dec 2022 (1 year 2 months)

Supervised housekeeping staff by assigning tasks and monitoring performance. Planned cleaning schedules to meet occupancy needs and handled guest requests and complaints to ensure satisfaction.

Housekeeping Supervision Performance Monitoring Cleaning Schedules Complaint Resolution Team Coordination

Receptionist

KCHG Hotel Ltd

May 2021 - Oct 2021 (5 months)

Handled efficient guest check-in and check-out while providing front-desk support for a positive first and last impression. Managed reservations, room allocations, and basic guest enquiries.

Guest Check In And Check Out Reservation Management Front Desk Support Professional communication