Open to opportunities

Nelson Kariuki

@nelsonkariuki

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Administrative specialist skilled in operational support, client relations, and remote assistance.

Kenya

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What I'm looking for

I’m seeking a fully remote role with exposure to global systems and teams, where I can deliver strong operational/administrative support, strengthen client and stakeholder coordination, and grow into HR support responsibilities while maintaining confidentiality and results.

I’m a dedicated, organized, confident, detail-oriented administrative specialist with over five years’ experience in operational support at The Aga Khan University Hospital and 1 year remote administrative experience at Revlearn. I helped my team at Aga Khan Hospital reach a target of Ksh.1 billion debt collection, and I formed a team that eased operational pressure at Accident and Emergency during Covid 19 testing.

I manage multiple priorities with strong confidentiality and discretion, ensuring prompt reporting, accurate documentation, and smooth daily operations. I’m a quick learner, and I’m seeking a fully remote work environment with exposure to global systems and teams, with the confidence to be exceptional in HR support as well.

Experience

Work history, roles, and key accomplishments

Community Administrator

Revlearn

May 2024 - Jun 2025 (1 year 1 month)

Coordinated CEO-client meetings, handled inbound queries via phone and WhatsApp, and supported client onboarding for a career exploration program. Managed lead tracking and reporting, prospecting homeschools, booking appointments, and following up to answer prospect questions.

Meeting Coordination client support Prospecting Appointments Google Docs Lead Tracking Lead Follow Up

Senior Accounts Clerk

The Aga Khan University Hospital

Mar 2018 - May 2023 (5 years 2 months)

Supported the Debt Management Unit by managing queue operations, addressing client billing and access-to-records queries, and following up with insurance for debt payments and refunds. Trained and led accounts clerks, maintained accurate insurance claims and documentation, and contributed to achieving Ksh. 1 billion in debt collection targets.

Debt Management Insurance Claims Processing Queue Management Team Leadership Reporting

Education

Degrees, certifications, and relevant coursework

The University of Kabianga

Bachelor of Business Management, Business Management

2013 - 2017

Grade: Second class honors

Completed a Bachelor’s degree in Business Management at the University of Kabianga from September 2013 to November 2017, graduating with second class honors.