Open to opportunities

Sandra Nyaga

@sandranyaga

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Experienced administrative professional with 7+ years in office operations, finance support, and project coordination.

Kenya

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What I'm looking for

I am seeking a role where I can lead administrative operations, improve processes, support finance functions, and contribute to a collaborative, growth-focused team.

I am a self-driven administrative professional with over seven years of experience supporting operations, finance, and project activities across private and public sectors. I bring strong organizational skills, attention to detail, and proficiency in Google Workspace, calendar management, bookkeeping tasks, reconciliations, and regulatory processes.

Throughout my career I have supervised office functions, handled supplier reconciliations, managed filing and record systems, coordinated meetings and travel, and supported budgeting and bookkeeping. I have also gained hands-on finance experience through internships involving taxation, bank reconciliations, payment voucher processing, and cashbook updates.

I am motivated by process improvement and reliable service delivery; I combine strong interpersonal communication with problem solving and team collaboration to support organizational objectives and client satisfaction.

Experience

Work history, roles, and key accomplishments

Current

Peer Support Moderator

Current

Supportiv

Jan 2023 - Present (3 years 2 months)

Provide personalized mental health support and crisis intervention via live chat, share tailored resources to promote long-term well-being, and assist in training AI systems to match users to appropriate support groups.

Crisis Intervention Live Chat Support AI Training Problem Solving

Administrative Supervisor

Kam Pharmacy (Wholesale) Limited

Jan 2016 - Jan 2025 (9 years)

Supervised administrative operations, maintained filing and financial records, coordinated office activities and tender bidding, and supported budgeting, reconciliations (bank, VAT, ETR) and stock control to ensure compliance and operational efficiency.

Office Administration Calendar Management Bookkeeping Bank Reconciliation Stock Control Regulatory Compliance

Finance Intern

Communications Authority of Kenya

Apr 2016 - Jul 2016 (3 months)

Supported finance team with taxation (withholding tax, VAT), bank reconciliations, supplier payment vouchers, cashbook updates, and filing to improve accuracy of financial records.

Taxation Bank Reconciliation Tax Filings Data Entry

Banking Intern

National Bank of Kenya

Jan 2016 - Mar 2016 (2 months)

Handled customer service queries, reconciled legal search fee accounts, maintained daily service trackers, and implemented cost-control follow-ups with external parties.

Customer Service Account Reconciliation Data Tracking Cost Control Administrative Support

Administrative Assistant

Ministry of Interior and Coordination of National Government

May 2015 - Nov 2015 (6 months)

Processed citizenship and permit requests, managed passport processing and data entry from hard copy to digital records, and handled client documentation and complaints to ensure accurate service delivery.

Data Entry Documentation Customer Service Permits Records Management Complaint Handling

Education

Degrees, certifications, and relevant coursework

Mt. Kenya University

Bachelor of Arts, Community Development

Pursuing a Bachelor of Arts in Community Development with expected completion in 2025; studies focus on community engagement and development practice.