At Horatio, I coordinate processes between internal teams, healthcare stakeholders, and external partners, helping resolve time-sensitive issues. I maintain accurate records and investigate discrepancies while handling confidential information.
At Teleperformance, I reviewed case data for accuracy and compliance, documented findings in CRM and case-handling systems, and supported escalations with cross-functional teams.
At One Link, I investigated customer questions about transactions and account services across phone, chat, and email. I used multiple systems to verify information and coordinate resolutions.
I bring experience in operations coordination, case handling, and reporting, with working knowledge of Excel, SQL, and Power BI. I use Google Workspace and Microsoft Office in my work.
