Kelly Marín

Managed the referral process to different medical specialties, appointment scheduling, and patient follow-ups. Handled updates of medical records and patient information.

Handled customer requests via email in Zendesk, such as order statuses, refunds, and clarifying doubts about purchased products and services. Contacted health insurance companies and pharmacies to obtain information about customer coverage.

Assisted customers in resolving issues with their orders. Trained in different specialties to help customers from various departments.

Led training and induction processes for the Human Talent team and new employees. Prepared reports on business talent management indicators.

Assessed profiles through competency-based interviews and psychometric tests. Coordinated work teams to achieve hiring and selection goals.

Pursuing a Bachelor in Psychology at Fundación Universitaria Konrad Lorenz.