Nekeshia Daniels
@nekeshiadaniels
Customer-focused contact center professional skilled in healthcare advocacy, billing support, and data entry.
United StatesWhat I'm looking for
I am a dedicated customer service professional with extensive remote contact-center experience supporting healthcare and utility customers. I have a track record of managing high-volume inbound and outbound calls, scheduling appointments for many providers, and handling sensitive billing and account data accurately.
At Davis Vision I developed a presentation explaining coverage options that became a company standard, monitored insurance claims for equitable outcomes, and coordinated scheduling for over 30 providers. At Dominion Energy I reconnected services, supported online billing/account issues, and was recognized as Employee of the Month three times.
I bring strong data-entry skills (45 WPM), advanced technology navigation, high-volume call center experience, and team leadership capability. I seek roles where I can apply my service orientation, organizational strengths, and opportunities for upward mobility.
Experience
Work history, roles, and key accomplishments
Healthcare Advocate
Davis Vision
Dec 2023 - Jul 2025 (1 year 7 months)
Managed inbound/outbound member and provider calls, explained coverage options using a self-made presentation adopted company-wide, and monitored insurance claims to ensure equitable settlements while scheduling appointments for 30+ providers.
Customer Service Representative
Dominion Energy
Feb 2022 - Nov 2023 (1 year 9 months)
Handled inbound/outbound customer calls to reconnect and set up gas service, resolved billing and account issues, entered sensitive customer data, and received Employee of the Month three times.
Education
Degrees, certifications, and relevant coursework
GAGriggs International Academy
High School Diploma, General Secondary Education
High school diploma awarded in 2011 from Griggs International Academy.
Availability
Location
United StatesAuthorized to work in
Job categories
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