Nekeshia Daniels

I am a dedicated customer service professional with extensive remote contact-center experience supporting healthcare and utility customers. I have a track record of managing high-volume inbound and outbound calls, scheduling appointments for many providers, and handling sensitive billing and account data accurately.

At Davis Vision I developed a presentation explaining coverage options that became a company standard, monitored insurance claims for equitable outcomes, and coordinated scheduling for over 30 providers. At Dominion Energy I reconnected services, supported online billing/account issues, and was recognized as Employee of the Month three times.

I bring strong data-entry skills (45 WPM), advanced technology navigation, high-volume call center experience, and team leadership capability. I seek roles where I can apply my service orientation, organizational strengths, and opportunities for upward mobility.