Neil Zuniga

Streamlined daily operations for a legal team by managing high-volume email, calendars, and client appointments, cutting scheduling conflicts and improving team responsiveness. Built and maintained social media content calendar in Canva, increasing the firm's consistent online presence.

Owned end-to-end dispatch scheduling and invoicing via ServiceM8, ensuring on-time job assignments and accurate billing. Reconciled transactions in Xero, reducing financial discrepancies and supporting clean month-end close.

Managed a high volume of tenant and owner maintenance requests from intake to resolution, coordinating vendors and reducing repair turnaround time. Maintained meticulous work order logs and follow-up records, ensuring zero missed service appointments across multiple property portfolios.

Guided visa applicants through complex document requirements, improving submission accuracy and reducing back-and-forth with immigration officers. Managed client case records and delivered timely status updates, maintaining a smooth, stress-free experience for clients navigating sensitive immigration processes.

Resolved complex account and online banking issues for a major Australian bank, consistently meeting service and security compliance standards. Delivered high-quality customer experiences across a large daily call volume, earning a reputation for clear communication and first-contact resolution.

Produced polished client-facing presentations and proposals that supported business development. Served as the director's right hand, managing calendar, email, and HR onboarding tasks, enabling leadership to stay focused on business growth.

Provided Tier 1–2 technical support for Samsung Australia customers while rotating into QA and workforce management roles, demonstrating versatility across operations. Mentored and coached new team members, contributing to improved team performance and faster ramp-up times.

Resolved technical and billing issues for an Australian telecom provider, handling escalations that required advanced product knowledge and composure under pressure. Supported new hire training and coached agents on performance targets, helping maintain consistent quality across the team.

Pursued a Bachelor in Secondary Education, but did not complete the degree.