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Edelyn BoticialEB
Open to opportunities

Edelyn Boticial

@edelynboticial

Executive Virtual Assistant at Value Living AZ supporting property operations, social media reporting, and executive administration.

Philippines
Message

At Value Living AZ, I supported property management operations by coordinating guests, tenants, and vendors, preparing property listings, and organizing lease agreements and notices related to legal proceedings.

I managed calendars, email, appointments, and follow-ups, and maintained Excel spreadsheets and operational records. I also created social media posts and Canva graphics and prepared monthly performance reports.

At Value Living AZ, I provided FreshBooks bookkeeping support and helped keep financial records organized. My earlier roles at Eastwest BPO, XMC BPO (formerly Contexta Global), Contexta Global, PCCW Teleservices, and Sitel Philippines included client and customer support, collections, email support, and basic troubleshooting.

Experience

Work history, roles, and key accomplishments

EB

Client Management Assistant / Virtual Assistant

Eastwest BPO

Nov 2020 - Feb 2024 (3 years 3 months)

Managed email communications, sent contracts for e-signature, scheduled appointments, and supported client-related processes. Reviewed agent calls and participated in calibration and coaching sessions.

CG

Customer Service Representative

Contexta Global

Mar 2016 - Dec 2018 (2 years 9 months)

Assisted customers with bus ticket bookings by phone and online. Transferred to outbound collection support for a bail bond agency.

PT

Email Support Representative

PCCW Teleservices

Jul 2015 - Feb 2016 (7 months)

Provided email support for an online shopping account.

SP

Technical Support Representative

Sitel Philippines

Jan 2015 - Jun 2015 (5 months)

Provided basic troubleshooting support for laptops and tablets.

Education

Degrees, certifications, and relevant coursework

II

ICCT Colleges Foundation Inc.

Bachelor of Science, Tourism Management

Bachelor of Science in Tourism Management from ICCT Colleges Foundation Inc., completed in 2013.

Tech stack

Software and tools used professionally

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