Open to opportunities

alaka User

@alakauser

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Customer service professional specializing in travel and tourism and reservations.

Kenya

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What I'm looking for

I seek a customer-focused travel role where I can manage reservations, improve client experiences, and grow in itinerary planning and sales.

I am a dedicated customer service professional with a Bachelor of Science in Travel and Tourism Management and hands-on experience in travel bookings, itinerary planning, and client engagement. I combine strong communication and problem-solving abilities with attention to detail to deliver seamless reservation experiences.

At Kairi Tours and Safaris and previous travel agencies, I handled client inquiries, managed lead-generation and email communications, maintained accurate client and company records, and planned detailed travel itineraries that optimized client experience and value for money.

I am proficient with computer systems, comfortable with data entry and CRM-like record keeping, and focused on ensuring customer satisfaction through timely responses, upselling where appropriate, and clear client education about travel options.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Agent

Current

Kairi Tours and Safaris

Responded promptly to client inquiries and provided accurate travel advice, maintained client records, and planned detailed travel itineraries to optimize customer experiences.

Customer Service Data Entry Client Relations Lead Generation

Call Center Agent

CCI Kenya

Handled inbound customer calls, resolved complaints, educated customers on products, and performed upselling and cross-selling to improve satisfaction and retention.

Inbound Customer Education Upselling Cross Selling Problem Solving Active Listening

Customer Service Representative

Empins Travel Agency

Advised clients on travel options including flights and hotels, conducted data entry to maintain accurate client records, and promoted tour packages to meet customer needs.

Customer Service Flight & Hotel Bookings Data Entry Sales Cross Selling

Customer Support Agent

Magniva International

Answered inbound and outbound calls, handled customer complaints, and educated clients on upcoming events to support engagement and event participation.

Customer Support Complaint Handling Outbound Calling Customer Education Event Promotion Communication

Education

Degrees, certifications, and relevant coursework

AI Augmented Professional Development Skills in the Digital Age

Professional Development

2024 - 2024

Completed a professional development program focused on AI-augmented skills for the digital age.

Mount Kenya University

Bachelor of Science, Travel and Tourism Management

2019 - 2023

Completed a Bachelor of Science in Travel and Tourism Management with coursework and practical training related to travel operations and customer service.