Open to opportunities

EMILY WAMALWA

@emilywamalwa

Message

Adaptable customer service and administrative professional with proven expertise.

Kenya

Message

What I'm looking for

I seek a role that fosters growth, values customer service, and encourages teamwork.

I am a highly skilled customer service and administrative professional with extensive experience in the hospitality, travel, and corporate administration industries. My proven ability to build and maintain strong client relationships has enabled me to optimize operational efficiency and deliver top-tier customer service. I thrive in high-pressure environments and am passionate about improving service standards and enhancing guest experiences.

Throughout my career, I have successfully managed executive calendars, coordinated travel arrangements, and streamlined administrative processes. My role as a Junior Travel Consultant allowed me to improve customer inquiry response times significantly while enhancing client satisfaction through effective communication and issue resolution. I am committed to driving team success and look forward to contributing my expertise in hospitality management and executive support roles.

Experience

Work history, roles, and key accomplishments

Junior Travel Consultant

FirstClass.com.au

Sep 2022 - Nov 2022 (2 months)

As a Junior Travel Consultant, I improved customer inquiry response time by 40% and managed customer profiles in TRAMADA. I coordinated airfare updates and strengthened supplier relations, significantly reducing ticketing issues and enhancing workflow efficiency.

Travel Coordination TRAMADA Google Sheets Communication Problem Solving

Executive Assistant

Atigr Ltd

Apr 2022 - Sep 2022 (5 months)

Managed executive calendars and travel arrangements while optimizing efficiency. Spearheaded customer support improvements, created detailed reports, and streamlined administrative processes to enhance productivity.

Calendar Management Travel Coordination Administrative Processing Communication Problem Solving

Customer Service Agent

Kenya Airways

Jul 2017 - Jan 2020 (2 years 6 months)

Provided customer assistance to over 200 passengers daily, ensuring smooth check-in and reservations. Minimized baggage handling errors and ensured seamless boarding procedures, delivering high-quality service to all passengers.

Customer Service Passenger Assistance Problem Solving Compliance Communication Team Collaboration

Customer Service Agent Intern

Kenya Airways

Jan 2017 - Apr 2017 (3 months)

Gained practical expertise in airline customer service operations, improving efficiency in check-ins and baggage handling. Enhanced customer experience by managing boarding processes and addressing passenger concerns.

Customer Service Check In Processes Problem Solving Communication Teamwork

Intern, Water Resource Management

Eldoret Water and Sanitation Company

Sep 2011 - Nov 2011 (2 months)

Assisted in executing water resource strategies, improving compliance and service efficiency. Conducted field investigations on water quality and pollutant management.

Water Management Compliance Problem Solving Data Analysis Team Collaboration

Intern, Water Resource Management

Nyeri Water and Sewage Company

Sep 2010 - Nov 2010 (2 months)

Assisted in developing sustainable water management strategies and conducted compliance inspections related to water storage and discharge.

Water Management Sustainability Problem Solving Teamwork Data Collection

Education

Degrees, certifications, and relevant coursework

Kenya Airways Pride Center

Certificate, Airline Passenger Services

2016 - 2017

Completed a Certificate in Airline Passenger Services, focusing on the essential skills required for effective customer service and operational efficiency in the airline industry.

Kenya Water Institute

Diploma, Water Resources Management

2009 - 2012

Pursued a Diploma in Water Resources Management, gaining knowledge in sustainable water management practices and compliance with regulatory standards.