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Neil George MakrisNM
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Neil George Makris

@neilgeorgemakris

Hotel operations manager at Atoles Retreat Santorini, where I achieved a 9.9 Booking.com rating through personal guest service.

Greece
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At Atoles Retreat Santorini, I handled daily hotel operations, guest experience, reservations, and revenue management across the 2023, 2024, 2025, and 2026 seasons. The property achieved a 9.9 Booking.com rating, with guests regularly naming the personal service in their reviews.

I coordinated an on-site team of three and communicated with suppliers while managing front office and guest relations. I also developed a pre-arrival and in-stay WhatsApp routine for bookings, transfers, surprises, celebrations, and flexible late check-outs.

At Volvo Cars Larissa, I was the sole salesperson to close a car sale, outselling two sales managers. My work included understanding customer needs, presenting vehicles, coordinating test drives, and following up through the CRM.

My hospitality experience also includes front office and guest relations roles at Ducato di Oia, Mykonos Blanc Hotel, and Katikies Mykonos Hotel. I studied Marketing & Advertising at Alexander TEI of Thessaloniki and have a Cambridge English Proficiency C2 certificate.

Experience

Work history, roles, and key accomplishments

VL

Sales Advisor

Volvo Cars Larissa

Jan 2026 - Apr 2026 (3 months)

Sole salesperson to close a car sale, outselling two sales managers. Handled vehicle sales, customer needs analysis, product presentation, test-drive coordination, negotiation, and CRM follow-up.

MH

Front Office Agent

Mykonos Blanc Hotel

Jun 2021 - Oct 2021 (4 months)

Provided guest services and reporting.

KH

Front Office Agent

Katikies Mykonos Hotel

Apr 2019 - Oct 2019 (6 months)

Handled check-in/out, reservations, cash handling, and used HART PMS.

Education

Degrees, certifications, and relevant coursework

AT

Alexander TEI of Thessaloniki

Bachelor's degree, Marketing and Advertising

2012 - 2019

Activities and societies: StartUp/Accelerator programs and marketing seminars

Studied Marketing and Advertising, including participation in StartUp/Accelerator programs and marketing seminars.

UI

University of Ioannina

Bachelor's degree (incomplete), Economics

2011 - 2012

Completed the first year of an Economics degree.

TL

9th Lyceum of Larissa

High School Diploma, General Education

High school graduate from 9th Lyceum of Larissa.

CE

Cambridge English

Cambridge English Proficiency (C2), English Language

Holds a Cambridge English Proficiency certificate at C2 level.

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