Open to opportunities

Tzikakl Karla

@tzikaklkarla

Message

I manage luxury villa operations and deliver seamless guest experiences in Santorini.

Greece

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What I'm looking for

I'm looking for a hospitality role where I can lead operations, develop teams, maintain high service standards, and create exceptional guest experiences.

I've managed daily operations at Caldera Premium Villas in Oia, Santorini, overseeing departments, service standards, supplies, and guest satisfaction.

I supervise, train, and evaluate staff, including onboarding new employees from the ground up. I've implemented Hotelizer PMS and trained teams to use it effectively.

My front desk experience includes check-in and check-out, invoicing, cash register duties, reservations, rooming, concierge services, housekeeping supervision, and complaint handling. I've worked with Pylon PMS and Hart PMS.

I'm deeply committed to hospitality and creating exceptional guest experiences. I bring Russian language studies, tourism-focused Russian training, and travel agency management education to my work.

Experience

Work history, roles, and key accomplishments

Operations Manager

Caldera Premium Villas

Mar 2025 - Nov 2025 (8 months)

Managed daily operations across all departments, supervised and trained staff, implemented Hotelizer PMS, handled guest complaints, and coordinated housekeeping and quality standards.

Operations Management Hotel PMS Guest Relations Quality Standards Complaint Handling Staff Development

Front Desk Agent

Caldera Premium Villas

Mar 2023 - Nov 2023 (8 months)

Performed check-in/check-out procedures, issued invoices and handled cash register duties, used Pylon PMS, provided concierge services, supervised housekeeping, and handled complaints.

Front Office Operations Check Out Invoicing Cash Handling Pylon Concierge Services Complaint Handling