Erika delcid
@erikadelcid
Regional Operations Manager with 15+ years leading multi-site teams and driving KPI-driven, compliant operational performance.
United StatesWhat I'm looking for
I’m a results-driven Regional Operations Manager with 15+ years leading multi-site teams across operations management, manufacturing, financial services, hospitality, and aviation. I thrive in remote and hybrid environments, using data-informed decision-making, structured coaching cadences, and scalable process design to drive accountability and measurable performance.
In my current role at Spirit Airlines, I direct multi-site operations across all company bases, leading base-level managers and frontline teams of 50+ while consistently meeting performance metrics and FAA/DOT compliance standards. Previously, I built a profitable, multi-market short-term rental operation fully remotely, sustaining a 98% occupancy rate and 5-star guest ratings through rigorous quality standards and proactive service protocols, and I also led end-to-end manufacturing operations for a 50+ employee company, generating $500K in new revenue in Q4 2018 while implementing KPI dashboards and continuous improvement processes that reduced operational risk and increased throughput.
Experience
Work history, roles, and key accomplishments
Regional Operations Supervisor
Spirit Airlines
Sep 2021 - Present (4 years 9 months)
Directed multi-site regional operations across all bases, leading base-level managers and frontline teams of 50+ to meet performance metrics and FAA/DOT compliance standards. Designed regional KPI-driven performance strategies, coordinated real-time disruption resolution, and ensured audit readiness and emergency response preparedness.
Operations Manager - Rentals
Independent Vacation Rental Management
Jan 2018 - Present (8 years 5 months)
Built and scaled a profitable multi-market short-term rental operation fully remotely, managing pricing, marketing, guest communication, vendor coordination, and financial performance. Sustained 98% occupancy and 5-star guest ratings while driving revenue above market-average occupancy benchmarks through dynamic pricing and targeted campaigns.
Operations Manager & Client Manager
DAJ Manufacturing Inc.
Jan 2008 - Jan 2019 (11 years)
Directed end-to-end operations for a 50+ employee manufacturing company, overseeing production, supply chain, procurement, inventory, and client services. Generated $500K in new revenue in Q4 2018, built KPI dashboards to reduce operational risk and improve throughput, and negotiated vendor contracts using bilingual capabilities.
Enterprise Support & Recruiting
Ernst & Young ADC & City Sites Realty Group
Provided enterprise systems support and recruiting services, and worked as a licensed real estate sales agent. Coordinated operational support activities while managing talent pipeline needs.
Senior Consultant & Ops Manager
Led a team of 100+ consultants across enterprise systems engagements, coordinating delivery across client and internal stakeholders. Supported enterprise systems workstreams to help drive effective project execution.
Hedge Fund Analyst
Credit Suisse
Performed financial modeling, risk management, and client advisory for institutional portfolios. Produced analyses to support investment decision-making and portfolio risk oversight.
Education
Degrees, certifications, and relevant coursework
Borough of Manhattan Community College (BMCC)
Associate of Arts, Liberal Arts
Earned an Associate of Arts (A.A.) in Liberal Arts at Borough of Manhattan Community College (BMCC), CUNY.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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