Neha Yadav

I’m a results-driven operations professional with hands-on experience in customer service operations, exception handling, and performance tracking. I focus on quality and resolution efficiency while keeping teams aligned to operational standards.

At Amazon Pay India Pvt. Ltd., I managed customer service operations and handled escalations with a strong emphasis on customer satisfaction. I performed Real-Time Monitoring (RTM) to track operational performance and supported workflow improvements through team coordination and performance monitoring.

I prepare MIS reports and support operational data analysis to track productivity and service metrics. This approach helps me identify gaps quickly, optimize processes, and sustain operational excellence with clear reporting and measurable outcomes.

Earlier, I completed a Quality Council of India internship where I gained exposure to process management, reporting, and operational workflows. I bring strong communication, analytical thinking, and problem-solving to every operational challenge, with a continuous-improvement mindset.