Neha Yadav
@nehayadav5
Operations professional specializing in customer service operations, RTM monitoring, and MIS reporting to drive operational excellence.
What I'm looking for
I’m a results-driven operations professional with hands-on experience in customer service operations, exception handling, and performance tracking. I focus on quality and resolution efficiency while keeping teams aligned to operational standards.
At Amazon Pay India Pvt. Ltd., I managed customer service operations and handled escalations with a strong emphasis on customer satisfaction. I performed Real-Time Monitoring (RTM) to track operational performance and supported workflow improvements through team coordination and performance monitoring.
I prepare MIS reports and support operational data analysis to track productivity and service metrics. This approach helps me identify gaps quickly, optimize processes, and sustain operational excellence with clear reporting and measurable outcomes.
Earlier, I completed a Quality Council of India internship where I gained exposure to process management, reporting, and operational workflows. I bring strong communication, analytical thinking, and problem-solving to every operational challenge, with a continuous-improvement mindset.
Experience
Work history, roles, and key accomplishments
Operations Intern
Amazon Pay India Pvt. Ltd.
Jan 2024 - Present (2 years 4 months)
Managed customer service operations and exception handling with an emphasis on quality and resolution efficiency. Performed real-time monitoring (RTM), prepared MIS reports, and analyzed operational metrics to track productivity and service standards.
Quality Council Intern
Quality Council of India
Feb 2024 - Mar 2024 (1 month)
Completed a 2-month operations internship focused on quality standards, process management, and operational workflows. Supported reporting and operational coordination to strengthen professional operations practices.
Education
Degrees, certifications, and relevant coursework
Indira Gandhi National Open University (IGNOU)
Master of Arts in Political Science, Political Science
2021 - 2023
Completed an M.A. in Political Science at IGNOU from 2021 to 2023.
University of Delhi
Bachelor of Arts (Honours), Political Science
2018 - 2021
Completed a B.A. (Honours) in Political Science from the University of Delhi between 2018 and 2021.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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