Diksha Gupta

I’m an Operations Analyst supporting “high-volume workflows and cross-functional teams within a regulated banking environment.” At NatWest Group, I manage end-to-end workflows for “1,200+ applications monthly,” maintain “98% accuracy,” and consistently meet SLAs while ensuring data integrity.

I also lead “Risk & Compliance Coordination” by partnering with Fraud, Compliance, and Operations teams to audit data and ensure policy adherence. Through “Root-Cause Analysis,” I’ve resolved “100+ data discrepancies per month,” reducing repeat errors by “15%” via corrective actions and documentation updates. I maintain trackers for “volumes, turnaround time (TAT) and exceptions” for control monitoring and performance reviews, and I built an “Excel dashboard” that automated status tracking and reduced weekly reporting effort by “30%.”