Harsimar Kaur Chadha

I’m a Support & University Operations professional with nearly 3 years of experience across admissions processing, service quality workflow management, and student communication. I’m detail-oriented and process-driven, and I’m known for clear communication, reliability, and keeping service quality consistent in fast-paced environments.

In my most recent role as a Support Service Quality Executive, I delivered end-to-end support for Saint Louis University (USA), ensuring a seamless admissions experience. I assisted prospective and enrolled students throughout the application lifecycle by resolving queries and providing timely guidance, while coordinating with cross-functional teams to handle application and operational issues.

I’ve also strengthened my operations toolkit through work as a University Operations Specialist, where I managed university operations workflows and internal coordination to keep admissions and student support processes running smoothly. I supported student application lifecycles while leveraging CRM and case management tools to track interactions, improve responsiveness, and maintain service standards.

Earlier in my career, I contributed as an HR Associate and University Operations Associate, supporting HR operations, documentation, employee coordination, and university-related operational tasks. I bring a practical, cross-functional mindset from ticket/case management and application processing, and I’m open to remote support and operations roles where I can own workflow quality and help students get clear, timely outcomes.