I've managed Customer Success and Operations for 40+ D2C accounts at Brandchamp, improving onboarding and retention through account health scoring, proactive engagement, CRM dashboards, and customer-led product feedback.
At New Relic, I managed 40+ enterprise customers and 250+ long-tail accounts, supporting onboarding, adoption, renewals, retention, and expansion. I partnered with Account Executives, Solutions Engineering, Product, Support, and Engineering to resolve escalations and demonstrate customer value and ROI.
Previously at Codingal, I managed the end-to-end lifecycle for 2,000+ students and parents while maintaining an NPS of 80+. I led five Customer Success professionals and built onboarding programs, lifecycle journeys, renewal workflows, playbooks, and CRM automations.
I use customer health data, product usage, engagement signals, and operational metrics to reduce friction and improve long-term outcomes.
