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Highlights:
• Direct all HR activities, manage 1 direct report, oversee 100 employees and reporting to the COO.
• Strategic business partner to the leadership team to understand organization’s business strategies and align human resource strategy and programs to achieve the business goals, including alignment of succession planning, leadership development, resource planning and talent acquisition,

Highlights:
• Directed all HR activities, tasked with establishing an HR department, manage a team of 100 employees and reporting directly to the Vice President.
• Developed and lead HR strategy and executing a holistic people strategy based corporate direction.
• Enacted the business transformation by enabling organizational design changes that improved operational efficiency and optimized the us

Inbound Call Handling in a high-volume call center, promoting Tele Sales and providing Customer Service & Support including experience with de-escalation techniques by offering customized solutions.

Spearhead all activities regarding relationship management to launch and maintain rapport with customers, establish sustained communication with them over calls and emails for companies’ product

Providing knowledge, resources and information to support agents & address customers concerns accurately and timely.

Coaching and training agents on improving customer Interaction and offering advice guidance.

Manage Escalation and provide appeasements to retain the customer.

Enable customer success and effectiveness by promoting business development delivering strategic guidance.

Highlights:
• Designed organizational developmental strategies regarding employee retention, manpower cost control, employee progression plan and training, managed one direct report and HR support for 250 employees.
• Oversee and manage 360-degree performance appraisal system that drives high performance.
• Report to management and provide decision support through HR metrics.
• Developed ongoing e

Highlights:
• Developed full performance management process. Designed performance appraisal forms based on 360-degree performance model, enhanced performance bar and organizational culture.
• Managed complete recruitment life cycle for sourcing the best talent from diverse sources after identification of manpower requirements for new / existing departments.
• Day-to-day management of HR Operations

Managed a team of 8 recruiters, with assigning them their daily tasks and conducting their assessment at the end of the day.

Specialized in end-to-end recruitment, which was inclusive of interaction with the hiring team to understand the job description.

Sourcing, scheduling, CTC negotiation and follow up till the candidate is on board.

Employees joining and Induction formalities, Recruitment of employees Maintenance of all the records related to leave, advance and attendance plan training program as per requirement.

Monitor attendance of employees and maintain records for absence leave and overtime.

Ensure that all vacant positions are analyzed for replacement or modification of role.