@nehakhan5
Customer Support Senior Associate at Concentrix (Meta), supporting creators with account recovery, monetization, and policy issues.
IndiaAt Concentrix (Meta), I support Facebook and Instagram creators with account access, security, and platform policy cases across chat and voice. I resolve suspension and recovery issues and assist with monetization eligibility and payouts.
At Amazon, I resolved customer concerns involving Amazon Pay, UPI, bill payments, refunds, deliveries, and account services. I also worked as a freelance Private Tutor, guiding students through Class XII with personalized learning plans.
Work history, roles, and key accomplishments
Provided support to Meta creators across Facebook and Instagram through chat and voice channels, managing cases related to account access, security, and platform policies. Resolved account suspension and disablement issues while maintaining service quality and timely case resolution.
Resolved customer issues related to Amazon Pay, UPI, bill payments, refunds, deliveries, and account services while ensuring a positive customer experience. Assisted customers with KYC verification, payment investigations, and account-related concerns through accurate and timely support.
Freelance
Mentored students up to Class XII through personalized academic guidance and designed structured learning plans based on individual learning requirements. Simplified complex concepts to improve understanding and examination performance.
Degrees, certifications, and relevant coursework
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