At Amazon, I support domestic and North American customers through voice, chat, and email. I resolve issues involving account access, verification, security reviews, policy compliance, and account investigations.
I handle escalations and sensitive cases by analyzing account activity, identifying root causes, and documenting investigations and resolutions. I follow quality, compliance, and service-level requirements in this work.
As a Trainer on Demand, an additional responsibility at Amazon, I conduct training on tools, workflows, operational processes, and policy updates. I also support onboarding through structured knowledge transfer and process guidance.
I'm pursuing an MBA in HR & Management while working full-time. My experience includes customer support operations, technical troubleshooting, and training support.
