Namra Irshad
@namrairshad
Customer Support Specialist at Amazon - India who resolved 95% of customer issues on first contact and implemented a ticketing system.
IndiaWhat I'm looking for
At Amazon - India, I resolved 95% of customers’ issues on first contact and managed high-volume calls, chats, and emails. I also implemented a ticketing system to streamline issue resolution.
During the second half of my tenure, I worked as a Customer Abuse Prevention (CAP) Specialist, developing and implementing loss prevention policies for North American customers. Earlier, at Concentrix - India, I supported the Mastercard corporate purchasing program and reviewed employee card transactions for spending patterns and policy exceptions.
Experience
Work history, roles, and key accomplishments
Resolved 95% of customers' issues on first contact, enhancing satisfaction. Managed high-volume calls, chats, and emails while maintaining a positive customer experience.
Managed corporate purchasing for the Mastercard program, including issuance, renewal, and modification. Handled high-volume calls and provided personalized support to foster customer loyalty.
Mathematics & Physics Teacher
St. Patrick's Academy
Apr 2015 - Mar 2022 (6 years 11 months)
Developed and implemented creative strategies to engage students in Mathematics and conducted hands-on activities to help students understand physics concepts.
Education
Degrees, certifications, and relevant coursework
N.A.S College
Bachelor of Education, Education
2014 - 2015
Grade: 67%
Graduated with a Bachelor of Education degree, achieving 67% overall and 91% in practicals.
D.N College
Bachelor of Science, Physics, Chemistry & Mathematics
2010 - 2013
Grade: 57%
Graduated with a Bachelor of Science degree with majors in Physics, Chemistry, and Mathematics, achieving 57%.
Sophia Girls’ School
Senior Secondary Examination, General
2009 - 2010
Grade: 78%
Completed senior secondary examination (ISC) with 78% and received the title of 'Ms. Constant Progress'.
All Saints School
Secondary Examination, General
2007 - 2008
Grade: 91%
Completed secondary examination (ICSE) and was the school topper with 91%.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Job categories
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